Terms & Conditions

The website www.panchatatwa.com is provided to you for your personal use subject to these Terms and Conditions and our Privacy Policy . By using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.


You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Guest Checkout

  Alternatively, you may opt to check out without registering on our website. In such cases, you must ensure that the details provided by you including the delivery address are correct and complete so that we may contact you in case of emergencies or discrepencies.

Password and security

  When you register to use www.panchatatwa.com, you will be provided with a password which you shall use to access the website. The confidentiality of this information is your responsibility. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us immediately by contacting us at info@panchatatwa.com or on our helpline.

Prices and Payment

- The prices on www.panchatatwa.com are fed in Nepalese currency which can be displayed in NPR or USD (post conversion).

- The prices and availability of products are subject to change without prior notice.

- Online Payments can be made by International Credit Cards/Paypal/e-Sewa/ipay/Rastriya Banajiya Bank Internet Banking/prabhu Bank Internet Banking

- We also accept Cash On Delivery


- www.panchatatwa.com reserves the right to cancel any order.

- www.panchatatwa.com reserves the right to cancel any orders placed for a product that may have been incorrectly priced.

- If you wish to cancel your order, please send us an email at info@panchatatwa.com  or call us on our helpline at least 24 hours before the scheduled delivery date/time.


- Purchased items can be exchanged/returned for any other product of the same value (available on our website) within a period of one week from the date of delivery. However, the following conditions must be met:

 .A copy of the delivery slip must be produced

 .The item must be in it's original condition (packaging/labels)


         Currently, we take orders for deliveries within the Kathmandu valley only.

The delivery charges are as follows:

Inside Ring Road:

      - Orders amounting equal to NPR 500 or above NRP 500.00/- will  be free delivered

Outside Ring Road:

     - Orders amounting equal to NPR 1000.00/- or above NRP 1000.00/- will  be free delivered

- Deliveries are made within 24 hours or on the scheduled delivery date, whichever is earlier, from the time of confirmation.

- If the delivery date happens to fall on a public holiday or a general strike, the delivery may be made on the next day.

   www.panchatatwa.com is not liable for delay in deliveries due to any cause beyond our control (eg. riots, strikes etc)

- The delivery address and the contact number of the recipient should be correct and accurate.

- Deliveries will be made to the address specified after a confirmation call to the person mentioned as the recipient.

- A delivery slip shall be provided to the recipient. A copy of the same shall be signed by the him/her and provided to us.

- Items will be delivered as per the picture and description of the products displayed on the website. 


- All products and companies referred to in www.panchatatwa.com are trademarks, service marks or registered trademarks of their respective companies or mark holders.

- www.panchatatwa.com will not be responsible for the accuracy of the description used to identify the products offered on the website.